Returns & Refunds

• You may return eligible items within 30 days of purchase.
• After 30 days, items are considered final sale and are no longer eligible for return or refund.

Seasonal and holiday-themed goods (for example: Halloween, Christmas, New Year's, Valentine's Day, graduation) have a tighter cutoff because we cannot reasonably resell them after the event.

• Seasonal items must be returned within 30 days of purchase and at least 7 calendar days before the relevant holiday or event date.
• Seasonal items requested for return less than 7 days before the holiday, or after the holiday has passed, are considered final sale and are not eligible for refund or exchange.

We're happy to accept returns on most unused, unopened party supplies, including:

• Plates, cups, napkins, and disposable tableware
• Decorations, banners, garlands, centerpieces
• Favor bags and most packaged accessories

To qualify for a return:

• Items must be unused, unopened, and in their original packaging.
• Items must be in resellable condition.
• You must have your Party-Start order number or purchase confirmation email as proof of purchase.

For safety, hygiene, and customization reasons, the following items are final sale and cannot be returned:

• Custom or personalized items (custom banners, printed décor, personalized favors, etc.)
• Inflated balloons or helium services once they have been filled
• Opened food, candy, and other consumable items
• Digital downloads or print-at-home products
• Items marked "Final Sale" or "Clearance" at the time of purchase

If an item is non-returnable, we aim to clearly indicate this on the product page or at checkout.

If your order arrives damaged, defective, or different from what you ordered, we'll make it right.

• Contact us at contact@Party-Starts.com within 30 days of delivery.
• Please include your order number, a brief description of the issue, and clear photos of the product and packaging.
• Once we review your request, we will offer one or more of the following, at our discretion:
  • A replacement of the same item
  • A suitable replacement or store credit
  • A refund to your original payment method

For damaged, defective, or incorrect items, Party-Start will cover return shipping costs or may waive the return requirement if photos are sufficient to confirm the issue.

If you simply no longer need the items or changed your mind and the products are not defective or incorrect:

• You may return eligible items within the standard 30-day window (and seasonal cutoff, if applicable).
• You are responsible for all return shipping costs. Party-Start does not provide prepaid labels for "changed your mind" returns.
• Party-Start is an online-only business; we do not offer in-person or in-store returns.

You may use any shipping carrier you prefer. We strongly recommend:

• Using a trackable service
• Keeping your shipping receipt and tracking number until your refund has been processed

Return shipping fees are non-refundable, and any shipping charges paid on the original order are generally not refunded unless the return is due to our error.

To initiate a return:

1. Email contact@Party-Starts.com with your order number, the items you'd like to return, and the reason for the return.
2. We'll confirm whether the items are eligible and reply with the return address and any additional instructions.
3. Carefully pack your items, including original packaging wherever possible, and ship them to the address we provide.

Please do not send products back to the manufacturer; all returns must be sent to the address provided in our email.

Once your return is received and inspected:

• We will notify you by email that we have received your return and whether it's approved or rejected.
• If approved, we will issue a refund to your original payment method or store credit, as stated in your return approval email.
• Please allow 3–5 business days for us to process your return after it arrives, plus any additional time your bank or card issuer requires to post the refund.

Refunds will not include:

• Original shipping charges (unless the return is due to our error)
• Any return shipping costs paid by you

In certain cases, partial refunds may be granted (for example, items not in original condition or missing parts not due to our error).

If you haven't received your refund after we've confirmed it was processed:

• First, check your bank account or card statement.
• Then contact your card company or bank; it may take some time before your refund is officially posted.
• If you've done all of the above and still don't see your refund, please email us at contact@Party-Starts.com and we'll be happy to help.